Our new Client Center, a web center separate from the Attorney's Practice Workspace, allows clients/applicants the ability to view and edit their own case information and forms, as well as discuss their cases through Law Axle, rather than email. A corporate HR person, for example, can now view all their cases in a single location, and drill down on each case for further details, as well as make changes to forms, if you want. Also, we have now introduced Syncrodation on our forms, so now you just type once, either on the actual form or on the info sheet and it will update all subsequent forms with your revised information. This can really save a lot of time. There are so many tools iCRM offers for you to manage your practice. SnapShot is a searchable single area to find all information pertaining to any applicant. Connected to each client's Snapshot is its NetShelf, where you can upload and stack a case's pertinent documents. The Slicer allows you to "slice and dice" all your data for easily customizable reporting serving your firm's many different purposes. Expirations & Deadlines link directly to Scheduler. which is fully integrated with each user's version of My WebDesk and Max Manager now gives you control over your user, client and overall iCRM experience. Plus, the whole site is instructive, so your paralegals won't find iCRM too confusing or hard to use. Step-by-step, descriptive boxes guide the user through each module, and a simple click on attached question marks provides instant help.